Impact of Environmental Uncertainty and Organizational Context on ERP Overall Benefits

Charles Chen, Shih-Wei Chou

Abstract


Today, ERP is used to help most of firms processing volumes of information under moreuncertainty and more competitive environments. This study aims to investigate how ERPperformance is affected under the environmental uncertainty. Using organizational informationprocessing theory (OIPT), we propose that environmental uncertainty affects organizationalcontext, which in turn influence ERP overall benefits. A subunit (such as manufacturing plant ordifferent functional department) level survey is used to collect data. The partial least squarestechnique indicates that environmental uncertainty has a positive impact on organizationalcontext. Organizational context has a direct and mediating impact on ERP overall benefits. Thepaper concludes with discussions and Implications for both researchers and practitioners.

Keywords


Environmental uncertainty; Organizational context; ERP all benefits

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Chen, C., Chou, S. W. (2009). " Impact of Environmental Uncertainty and Organizational Context on ERP Overall Benefits "Pacific Asia Journal of the Association for Information Systems, 1(4), pp.1-23.