Making Enterprise Systems Work:The Role of Organizational Defensive Routines

David J.C. Lee, Michael D. Myers

Abstract


This paper discusses some of the challenges that organizations face when trying to make
enterprise systems work. Using critical ethnography, we studied the implementation of an
enterprise system in a small-medium sized enterprise within a large conglomerate in Australasia.
We found that organizational learning around strategically important issues failed to occur. This
failure to learn negatively impacted the implementation of the enterprise system. We use the
theory of organizational defensive routines to help explain this failure.

Keywords


Enterprise Systems Failure; ERP; Defensive Routines; Organizational Learning; Ethnography

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Lee, D. J. C., Myers, M. D. (2009). " Making Enterprise Systems Work:The Role of Organizational Defensive Routines "Pacific Asia Journal of the Association for Information Systems, 1(2), pp.1-19.