A Conceptual Framework for Consumer Information Systems Development

Tuure Tuunanen, Michael D. Myers, Harold Cassab

Abstract


Consumer information systems (CIS) are an emerging area of inquiry for information systems
researchers. IS researchers have traditionally emphasized efficiency and effectiveness of
organizational processes and system use. However, design for consumer information systems
requires more attention to be paid to processes of value creation embedded in the consumer
experience. This shift in focus demands a reconsideration of current information systems
development approaches. In this paper we propose a conceptual framework for consumer
information systems development. The framework includes six elements of co-creation of
consumer value. The framework is illustrated by reviewing the findings from three case studies.

Keywords


Consumer information systems development; value co-creation; consumer experience; case study

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Tuunanen, T., Myers, M. D., Cassab, H. (2010). " A Conceptual Framework for Consumer Information Systems Development "Pacific Asia Journal of the Association for Information Systems, 2(1), pp.47-66.