Enterprise Systems Maturity: A Practitioners’ Perspective

Sanjay Mathrani, Dennis Viehland, M. A. Rashid


Organizations continue to adopt enterprise systems (ES) technology to reduce costs and
improve processes with the aim of achieving business benefits. The purpose of this study is to
examine the utilization of ES technology and its information by New Zealand (NZ) organizations
and their ability to derive benefits. The study does so by exploring (a) how ES data are
transformed into knowledge, (b) how this knowledge is utilized to achieve benefits within NZ
organizations, and (c) critical success factors for this process. This study gains insights through
a "practitioners’ perspective" of ES vendors, ES consultants, and IT research firms in a NZ
context. Key findings indicate that although many ES implementations in New Zealand are
several years old, companies have only recently started tracking benefits through analytical
processes to optimize and realize business value from their enterprise systems investment.

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Mathrani, S., Viehland, D., Rashid, M. A. (2009). " Enterprise Systems Maturity: A Practitioners’ Perspective "Pacific Asia Journal of the Association for Information Systems, 1(3), pp.25-39.