Building User Engagement for Successful Software Projects: Meaningfulness, Safety, and Availability

Peggy Beranek, Gary Klein, James J. Jiang

Abstract


User participation in Information Systems Development improves project outcomes. However, past research fails to provide a basis for determination of the preparation required to participate. Job Engagement Theory provides such a theoretical basis and describes three psychological conditions – meaningfulness, safety and availability – which influence an individual’s engagement and suggests practices engendering engagement to enhance job performance. A matched pair survey of developers and users indicates an engagement approach to development improves project success and that users should be provided clearly defined roles and training, have adequate incentives, and be chosen on a variety of abilities to realize desired benefits.

Keywords


job engagement theory; software development; user participation; project management

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Beranek, P., Klein, G., Jiang, J. J. (2014). " Building User Engagement for Successful Software Projects: Meaningfulness, Safety, and Availability "Pacific Asia Journal of the Association for Information Systems, 6(3), pp.1-20.